About Us/FAQ's

About Us

Just like you, we’re collectors also! We decided to start M3 Toys to give you, easier and faster access to your collectibles and hard to find products. We are a 3 person ran small business. M3 Toys was launched in January 2018 by Michael, Monica, and our son Matthew...hence the name M3. 


    • Do you ship to (insert country name here) ?


    • Are all items in MINT CONDITION?
    • Yes, all our items are in Mint Condition, unless otherwise listed. We have a "Mint Condition Guarantee". If your item did not arrive in Mint Condition, please contact us for a replacement.


    • Can I cancel my order?
    • All orders may be cancelled within 24 hours but will be assessed a 25% cancellation fee. All orders are final after this time frame.


    • How do you ship?
    • All items are shipped safely in boxes.
    • All Neca figures and collectibles ship bubble wrapped in a box.
    • 1-3 Funko Pops are shipped bubble wrapped in a box. 4+ Funko Pops are shipped box within a box. We ship via USPS First Class and Priority Mail.


    • Am I charged right away for my Pre Order?
    • Yes, you are charged at the time of order. This guarantees your order. You can also leave a 50% deposit if you do not wish to pay in full.


    • When will my Pre Order ship?
    • Your Pre Order will ship when in stock. Please refer to our Pre Order policy here. Get updates here.


    • Why are some items that I Pre-Ordered already in stores?!
    • Stores usually receive their stock first. We appreciate your patience and understanding. This is out of our control and in the hands of our distributors.


    • My order was returned to you due to a bad address! My mistake...What now?
    • We will ship your order back to the correct address. You just need to pay the shipping cost.


  • Where are you located?
  • We operate out of Chicago, IL. Our location is at 2333 N Seeley Ave Chicago IL 60647. We're open Monday to Friday (excluding holidays) from 9am-5pm for order pick up only. (Please note that times may change due to Covid-19)
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